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Centre Facilities at Marchants Hill

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Dining room hall at PGL Marchants Hill

Food at Marchants Hill

Enjoyable mealtimes with nutritious and tasty food.

Accommodation at Marchants Hill

Lodges

Lodges

Accommodation Type: Lodges
Guests: En suite rooms sleep up to 6
Leaders: Single or twin en suite rooms

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Bethany House

Bethany House

Accommodation Type:
Guests: En suite rooms sleep 4-8
Leaders: Single or twin en suite rooms

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Programmes

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Activities

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Logo for "In Safe Hands Five Star Care" featuring a gold emblem with stars and a butterfly design on the left, and the company name in blue text on the right.

We go above and beyond to protect the safety and wellbeing of everyone in our care.

Our long-standing dedication to safety has led to us holding over 15 governing and safety accreditations, and we voluntarily apply for Ofsted inspections to be on the Childcare Register.

Everything we do is built on five protective pillars:

Safe people banner

Safe People People are at the heart of all we do. From our ‘safer recruitment’ process (including enhanced DBS for all centre colleagues) to our in-depth training programmes, continuous development and supervision, we go the extra mile to ensure our guests are in the safest of hands.

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Safe Places Our centres are continuously monitored, maintained and risk-assessed by dedicated teams to ensure our places are safe and secure, always. What’s more, ongoing investment in our locations is powering breakthroughs in guest comfort and satisfaction.

Safe spaces banner

Safe Spaces We believe adventure is for everyone. We’ve developed our spaces with SEND, accessibility and inclusivity in mind, and can make further adjustments for guests’ individual needs wherever possible – our goal is to deliver enriching experiences for all.

Safeguarding banner

Safeguarding As the leader in our industry, we are committed to ensuring the safety and welfare of children, young people and adults in our care. Our teams are trained to recognise and report safeguarding concerns and aware of their responsibilities to safeguard guests.

Safe travels banner

Safe Travels Our travel partners are carefully vetted to ensure they meet our high standards and are able to demonstrate effective safety management systems – providing transport that is safe, reliable, suitable for children and adaptable to the needs of our guests.

safeguarding and safe travels banner 3

Safe People People are at the heart of all we do. From our ‘safer recruitment’ process (including enhanced DBS for all centre colleagues) to our in-depth training programmes, continuous development and supervision, we go the extra mile to ensure our guests are in the safest of hands.

Safe Places Our centres are continuously monitored, maintained and risk-assessed by dedicated teams to ensure our places are safe and secure, always. What’s more, ongoing investment in our locations is powering breakthroughs in guest comfort and satisfaction.

safeguarding and safe travels banner 2

Safe Spaces We believe adventure is for everyone. We’ve developed our spaces with SEND, accessibility and inclusivity in mind, and can make further adjustments for guests’ individual needs wherever possible – our goal is to deliver enriching experiences for all.

safeguarding and safe travels banner 1

Safeguarding As the leader in our industry, we are committed to ensuring the safety and welfare of children, young people and adults in our care. Our teams are trained to recognise and report safeguarding concerns and aware of their responsibilities to safeguard guests.

Safe Travels Our travel partners are carefully vetted to ensure they meet our high standards and are able to demonstrate effective safety management systems – providing transport that is safe, reliable, suitable for children and adaptable to the needs of our guests.

FAQ

What’s included in the cost of the PGL trip?

Everything your school or group needs is included in the cost of the camp at Marchants Hill, with accommodation, activities, equipment, food and drinks all covered in the price per person!

What happens in the evenings?

The fun doesn’t stop after the day’s activities! After dinner, our evening entertainment programme will keep your class or group amused until  it’s time for bed. We’ve got discos, campfires, quizzes and loads more! We want to create a schedule perfect for your group, so if you have anything in particular then just let us know and we’ll do our best to plan it into your group’s itinerary!

What should I pack for my child's overnight stay?

Here are some of the essential items that you should pack for your child. For a full list of what to pack, see our packing guide.

  • Tops/t-shirts (for daily adventure activities)
  • Trousers/leggings (for daily adventure activities)
  • Evening clothes (for discos, quizzes, evening games and more)
  • Sports kit (for sports teams and sports activities)
  • Towels
  • Toiletries

Does my child need waterproofs for their residential trip?

We suggest that your child brings waterproofs to their adventure at Marchants Hill. Your child will be taking part in our outdoor adventure activities, so having a waterproof that they can put on in case it starts to rain is perfect for keeping as dry as possible.

Can I contact my child during their camp stay?

They don’t need to bring money, but if your child would like to buy a souvenir to take home from the gift shop then we recommend about £10 per child, in cash or on a pre-paid card. We have lots to choose from at our gift shop, including group badges and PGL goodies like caps, t-shirts, mugs, teddy bears and more!

Do you cater for special dietary requirements?

Yes, at PGL we regularly provide meals for a wide variety of needs including coeliac, diabetic, food allergies and vegetarian/vegan. If your child or anybody in your group has any dietary requirements, whether for religious, cultural or medical reasons, just let us know when you book so we can make sure they’re catered for. All of our catering staff have received food allergy and food hygiene training.

What safety measures are in place at Marchants Hill?

We have a huge emphasis on safety, starting with the recruitment of our staff and continuing through to all of our activities. As a founder member of BAPA (British Activity Providers Association) and a licence holder for activities in scope of AALA (Adventure Activities Licencing Authority) regulations, we make safety our priority.

A risk assessment has also been carried out at Marchants Hill, with risks being outlined and managed. The risk assessment covers the grounds of Marchants Hill, as well as all of the activities available at the centre.

Our activity leaders are experts in their area, trained and assessed both in-house and by external assessors. They’ll be there during every activity to make sure they’re completed safely and correctly.

Our Activity Instructors are experts in their area, trained and assessed both in-house and by external assessors. They’ll be there during every activity to make sure they’re completed safely and correctly.

New staff complete a comprehensive induction and job specific training followed by regular observations, feedback, reviews and assessments.

Is there parking available at Marchants Hill?

Yes, parking is available on-site at Marchants Hill.

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