Frequently asked questions

Yes, wifi is now available across all of our centres. We’ve recently invested in our wifi network, so that we can provide faster connections, plus greater reliability and coverage.

• Full board accommodation as specified on your quote or provisional booking document (breakfast, lunch and dinner) (except day camps)
• Adventure activity options as described
• All activity instruction and supervision including use of specialist equipment
• Varied evening activity programme
• Services of PGL Support Centre/Study Course/Centre colleagues as detailed
• Generous free places for adults in the ratio of 1:8 full fare paying children
• Free centre preview visits
• Substantial discounts for Party Leader’s family members
• Supporting materials to help you promote your trip
• AAA rated insurance cover for UK groups (except day camps)
• PGL is a member of ABTA which means our customers benefit from ABTA’s assistance and Code of Conduct 

What is extra on a UK based trip? 

• Travel to and from the centre (please see your Transport Quotation for details of what PGL can offer)
• Meals en route to the centre
• Bedding*
• Towels – please bring your own
• Spending money
• Travel and entrance fees for any excursions or off-site visits 

* Most groups prefer to bring their own bedding (duvet/sleeping bag and pillow) however these can be hired at a supplement. All bedding is provided for adults and a fitted sheet is provided for all guests on every bed. 

• Full board accommodation as described (breakfast, packed lunch and dinner)
• Door-to-door transport (executive coach travel and Dover – Calais/Dunkirk crossing, including road tolls & taxes) from mainland England, Scotland and Wales (unless otherwise specified on your quote or provisional booking document)
• Varied evening activity programme
• Services of PGL Tour Organiser and centre team as detailed
• Use of coach throughout your stay (subject to EU drivers’ hours regulations)
• Generous free places for Party Leaders in the ratio of 1:8 full fare paying children (1:10 for air travel)
• Subsidised centre preview visits – subject to minimum numbers
• PGL excursion guide (for tailor made trips) and itinerary booking service
• Supporting materials to help you promote your trip
• All bedding for children and adults travelling to the north of France. Groups travelling to Segries need to bring sleeping bags and pillows. Please bring your own towels.
• Extensive insurance cover for UK schools and groups
• PGL is a member of ABTA which means our customers benefit from ABTA’s assistance and Code of Conduct. PGL is ABTA bonded for package trips.
• VAT on Tour Operator’s Margins (TOMS)
• 24-hour telephone helpline whilst travelling 

For groups travelling by air 

• Return air travel by charter or scheduled flights from London (regional airport quotes on request)
• Return overseas airport coach transfers
• Local taxes, airport taxes and security levies
• The air holidays and flights shown are provided by PGL Air Travel Ltd and are ATOL protected by the CAA (ATOL no.4630) 

What is extra on a trip to a PGL centre in France? 

• Entrance fees for excursions (unless you have booked one of our packages)
• Meals en route to and from your destination
• Spending money
• Passport fees
• Eurotunnel or alternative ferry crossings (subject to availability)
• Coach travel to/from UK airport for flight groups
• Activities at Château de Grande Romaine 

The prices we provide are in £ per person based on a minimum group size of 35 full fare paying passengers for Northern France and 40 full fare paying passengers for Segries. Prices are correct at time of publication and are subject to change. Supplements may apply if your party does not meet our minimum group size per coach. 

For any groups travelling by air, more information regarding ATOL can be found on the UK Civil Aviation Authority website: https://www.caa.co.uk/atol-protection/

We offer FREE places for Party Leaders at our centres in the UK & France on a 1:8 ratio (1:10 for groups travelling by air), plus concessionary places for the Party Leader’s partner and up to two of their children, aged 16 or under, who may travel at 50% of the child price. Minimum numbers apply for France. Concessionary places are limited to a maximum of 10% of the full paying party size and are not included when calculating free place allocations for minimum party sizes. 

For outdoor residential trips a detailed kit list will be provided to you but in general we recommend old clothes – so it doesn’t matter if they get dirty or muddy! 
 

Kit lists 

Adventure in the UK 

Adventure in the UK – Day Camps 

Northern France (French Language and Culture) 

Southern France (Ardèche Adventure) 

We strongly recommend that all valuables such as mobile phones, computer games, jewellery etc. are left at home. We realise some guests will want to bring their mobile phones with them, but please be aware that mobile phones are not covered by our insurance. 

What if I forget something? 

Don’t worry, we have PGL shops at each of our centres which stock a range of essentials, for trip leaders we also have “you forgot it we got it” where we have a number of items that are available on loan such as hair dryers, irons etc 

Regatta Great Outdoors our official outdoor kit partner!

We’ve teamed up with Regatta Great Outdoors to help adults and young people access high‑quality adventure kit at a reduced price.

The British weather loves to keep us guessing, so it is important to be prepared for every season. That’s why Regatta has created a simple, one‑stop shop filled with everything you or your young adventurer needs – from sturdy waterproofs to cosy, fast‑drying fleeces, to stay comfortable come rain or shine.

Browse and save 10% on Regatta’s specially selected PGL‑ready kit, both in store and online.

Just visit the Regatta X PGL shop and use discount code: RGOPGL10

For UK trips, we aim to provide your child with a varied and engaging experience through our programmes, including REACH. Each group will be offered a selection of activities tailored to their age and the course they have booked. The programme is carefully planned in advance by our central team and shared with the Party Leader prior to travel. You’ll find details of the activities on the centre pages, but if you have any questions, please contact our team. While we offer a wide range of activities at each centre, it’s not possible to include every option in every trip – the schedule is designed to ensure the best experience within the time available. 

Any behavioural issues on centre will be managed by the Party leader. Our teams will only step in, in the event of anything serious or upon the request of the party leader  

This will be agreed with the Party leader. Please do not give out direct centre phone numbers. Leaders should provide parents with a central number for someone from the group.  

Yes, we do! For specific trips such as our UK Explorer trips, as well as France trips and Field Studies courses, we offer off-site activities and excursions as part of the experience. The specific excursions available will depend on your destination and the course you’ve booked, and these will be confirmed with you during the planning process. If you’d like to discuss options or have any questions, our team is here to help. 

Please do not give out direct centre phone numbers. Leaders should provide parents with a central number for someone from the group.  

UK centres: Most groups prefer to bring their own bedding (duvet/sleeping bag and pillow) however bedding is available at a supplement and can be added to your booking via your PGL Customer Service Advisor.  All bedding is provided for adults and a fitted sheet is provided for all guests on every bed. 

At our Chateau de Grande Romaine centre, all bedding is provided.   

Certain activities at PGL do have weight and size restrictions to ensure our guests are safe at all times. Our instructors are specially trained to make sure that that harnesses and safety equipment fit correctly. Below is a rough guide to our weight restrictions: 

• Abseiling – 150kg
• All Aboard – 150kg
• Cat Walk – 150kg
• Climbing – 140kg
• Crate Challenge – 150kg
• Giant Swing – 150kg
• High Ropes Course – 150kg
• Jacob’s Ladder – 150kg
• Quick Jump – 130kg
• Trapeze – 150kg
• Tree Climb – 150kg
• Vertical Challenge – 150kg
• Zip Wire – 90-120kg (varies by location) 

Please note: Occasionally changes are made to our activity bases which mean that weight limits can vary. If you have any concerns in relation to weight limits and would like to check our most recent information on a centre-specific basis then please contact our team on 0333 321 2116