Safety and security
Please refer to our dedicated Risk Assessment section for full guidance on safety planning and procedures.
Who is responsible for supervising children during various parts of the day?
Your responsibility (with our support):
- Breaks & Free Time
- Meal Times
- Bedtime
- Night Time
PGL’s responsibility (with your support):
- Daytime Adventure Activities
- Evening Entertainment/Activities
What support will the PGL centre staff provide during our stay?
You’ll meet your Group Leader, or ‘Groupie’ when you arrive. They’ll be your guide and main point of contact, ensuring the smooth running of your trip and providing your group with all-round support.
- Meet you on arrival and organise a welcome talk and tour of the centre
- Help you settle your group into their accommodation
- Entertain your group from when you arrive until we hand back over to you after evening activities, ready for bed
- Meet and accompany your group to all mealtimes (But they’ll take a short break whilst you are eating)
What responsibilities do Party Leaders and accompanying adults have?
- Make sure an adult from your group is always contactable on centre
- Supporting with the behaviour management of your group, click here to see our Code of Conduct
- Supervise your group overnight and between activities
- Be responsible for your group’s medication
- Administer basic first aid treatment (with the support of trained PGL colleagues and first aid supplies)
- Please bring all necessary personal medication and a small supply of general over the counter medicines (e.g. pain relief, antihistamines, cold/flu remedies) as our centres are unable to provide this for you onsite.
- Make the decision if any guests need further medical attention, and keeping parents/guardians informed
- Manage dietary requirements in the dining room
- Evacuate your group in the case of a fire alarm (Covered in your welcome tour)
To ensure the health and wellbeing of all our guests and colleagues, we ask that children who are unwell – particularly with symptoms such as sickness or diarrhoea – are not brought to the centre. Cancellation due to illness is covered by our insurance policy.
Who is responsible during off‑centre activities or excursions?
Your responsibility:
- PGL‑accompanied excursions
PGL’s responsibility:
- PGL‑led activities/excursions
PGL ensures a clear handover of responsibility between Party Leaders and our colleagues at the correct points of the day.
Where can I find key policies and safety information?
Health and Safety
Safeguarding
Safe Participation
Transport for PGL visits to France
Are ticks present in outdoor areas?
Criminal Records Check
Criminal Record Check (Enhanced DBS, PVG check, Bulletin no.3 or overseas police checks)
PGL assures all visitors a warm, friendly and professional welcome, whatever the purpose of their visit. PGL also has a legal duty of care for the health, safety, security and well-being of all guests colleagues and visitors. This includes ensuring they are appropriately supervised and identifiable.
PGL therefore requires that all visitors (without exception) comply with our policies and procedures when visiting our centres.
What are PGL’s Criminal Record Check requirements?
The table below outlines our requirements for guests visiting PGL centres.
| Type of Visitor | Criminal Record check required | Comments |
| Party Leader and Staff (Including Parent/ Carer volunteers) |
Yes | All adults aged 18+ |
| Colleges, Sixth Form, Universities | Yes | All adults who are accompanying the trip and responsible for the young people |
| International Groups | Yes | All adults aged 18+
|
| Youth Groups | Yes | All adults who are accompanying the trip and responsible for the young people
|
All Party Leaders will be asked to confirm that the above criteria are met prior to arrival on centre. During your stay, there may be a variety of groups staying on centre, including older teenagers and adults. Guests aged 16 and over are identified by our purple visitor lanyards and, as part of our safeguarding arrangements, we aim to allocate accommodation appropriately and, where possible, ensure groups with significant age differences are accommodated separately.
During school holidays, and occasionally at other times of the year, adults may also be staying at our centres as part of family breaks, youth groups and other organised programmes. All guests are managed in line with our safeguarding policies and procedures to help ensure a safe and enjoyable experience for everyone.
If you would like to discuss arrangements for your specific dates, please contact your advisor.
Sign in and Visitor Badge system
All adult visitors to PGL centres are signed in on arrival at centre and are provided with a lanyard and visitor badgewhich must be worn at all times. To help you identify all guests aged 16 and over on our PGL centres please see the table below:
| Type of adult | Type/Colour of Badge | Notes |
| Party Leader & other accompanying adults (with criminal record check) | Green Visitor Badge | |
| An adult visitor who does not have a criminal record check | Red Visitor Badge | Anyone wearing a red visitor badge will be accompanied by a PGL Colleague at all times |
| Participant aged between 16-25 years | Purple Visitor Badge |
*While our Family Adventure product is operational (during school holidays at some centres), our lanyard system does not apply. For further details please contact your advisor.
Are PGL colleagues criminal record checked?
PGL are responsible for ensuing all PGL colleagues have the required criminal record check for the centre where they work and have completed PGL Safeguarding training.
PGL colleagues are all provided with a blue or sunflower patterned PGL Beyond lanyard with a badge displaying their name and photograph.
