Safety and security
Please refer to our dedicated Risk Assessment section for full guidance on safety planning and procedures.
Who is responsible for supervising children during various parts of the day?
Your responsibility (with our support):
- Breaks & Free Time
- Meal Times
- Bedtime
- Night Time
PGL’s responsibility (with your support):
- Daytime Adventure Activities
- Evening Entertainment/Activities
What support will the PGL centre staff provide during our stay?
You’ll meet your Group Leader, or ‘Groupie’ when you arrive. They’ll be your guide and main point of contact, ensuring the smooth running of your trip and providing your group with all-round support.
- Meet you on arrival and organise a welcome talk and tour of the centre
- Help you settle your group into their accommodation
- Entertain your group from when you arrive until we hand back over to you after evening activities, ready for bed
- Meet and accompany your group to all mealtimes (But they’ll take a short break whilst you are eating)
What responsibilities do Party Leaders and accompanying adults have?
As Party Leader, you have a role to play too. We kindly ask you to:
- Make sure an adult from your group is always contactable on centre
- Supporting with the behaviour management of your group, click here to see our Code of Conduct
- Supervise your group overnight and between activities
- Be responsible for your group’s medication
- Administer basic first aid treatment (with the support of trained PGL colleagues and first aid supplies)
- Please bring all necessary personal medication and a small supply of general over the counter medicines (e.g. pain relief, antihistamines, cold/flu remedies) as our centres are unable to provide this for you onsite.
- Make the decision if any guests need further medical attention, and keeping parents/guardians informed
- Manage dietary requirements in the dining room
- Evacuate your group in the case of a fire alarm (Covered in your welcome tour)
To ensure the health and wellbeing of all our guests and colleagues, we ask that children who are unwell – particularly with symptoms such as sickness or diarrhoea – are not brought to the centre. Cancellation due to illness is covered by our insurance policy.
Who is responsible during off‑centre activities or excursions?
Your responsibility:
- PGL‑accompanied excursions
PGL’s responsibility:
- PGL‑led activities/excursions
PGL ensures a clear handover of responsibility between Party Leaders and our colleagues at the correct points of the day.
Where can I find key policies and safety information?
The following documents are available to support your visit:
Health and Safety
Safeguarding
Safe Participation
